General accessibility Click to download the accessibility map (pdf) Car parking and taxi drop off Car parking for blue badge holders is available in the Park Row car park, opposite the East Gate entrance. For taxi drop offs, we would suggest either Park Row (nearer the East Gate) or King William Walk (nearer the West Gate). The East Gate entrance is usually slightly quieter than the West Gate entrance. Step free access across the site The dotted line on the map above shows step free access across the site. The distance from East Gate to West Gate is approximately 372 metres (1220 feet). If you are visiting between 10am – 5pm and would like assistance, please ask a member of our team. If you would like to discuss your access requirements in advance please phone our Box Office on 020 8269 4799 or email [email protected]. Manual wheelchairs are available to hire from the Tourist Information Centre in the Visitor Centre between 10am-5pm. We recommend booking in advance by calling 0870 608 2000 or emailing [email protected]. There is a deposit of £50. Visitor Centre Our Visitor Centre is fully accessible, with level access on the ground floor and lift access to all floors. The lift has tactile operation buttons and braille on the lift numbers. There is also a voiceover recording to alert you to the floor that you are on. Lift specifications: door width 91cm (35’’), lift length 138cm (54’’), weight limit 1488lbs/675kg. Staff and volunteers receive regular training to support visitors with disabilities. We also participate in the Alzheimer’s Society’s Dementia Friends initiative and many members of our team have undergone this awareness training. Painted Hall During the conservation of the Painted Hall, lift access is only available as part of the Painted Hall ceiling tour. For more information about the ceiling tours, please click here. If you are looking to buy a ticket, please contact our Box Office team on 020 8269 4799 or email [email protected] to book your lift access. On the day of your visit, a member of our team will meet you at a pre-arranged time outside the Painted Hall lift entrance, marked on the attached map as the accessible entrance to the Painted Hall. Companion tickets are free of charge. If you choose not to use a lift for the ceiling tour, there are 67 steps to the observation deck. The capacity of the lift from College Way into the main body of the Painted Hall is one wheelchair user and one companion OR four people standing. Lift specification: weight limit 881lbs/400kg. The capacity of the temporary lift that travels between the main body of the Painted Hall and the observation deck is 2 standing, or, 1 standing and one person using a wheelchair. Lift specifications: weight limit 881lbs/400kg, door width 81cm (32’’), length of lift unit 120cm (47’’). For visitors not using the lift but requiring step free access to the front door of the Painted Hall, the route outlined by the dotted line on the map above should be used. Once you are inside the Painted Hall, there are 15 steps to access the Lower Hall. There are 6 steps from the Lower Hall to the Upper Hall. Chapel Access to the Chapel for wheelchair users is via a ‘Stairmate’, which is a manually driven machine which must be used by a qualified operator. The wheelchair and the wheelchair user are strapped into the machine and the whole machine is tilted to a 45° angle. The Stairmate is not suitable for electric scooters, although it is suitable for some electric wheelchairs. Stairmate specifications: weight limit 440lbs/200kg, maximum width 69.5cm (27”). For visitors not using the Stairmate but requiring step free access to the front door of the Chapel, the route outlined by the dotted line on the map above should be used. Once you are inside the Chapel, there are 14 steps to access the main body of the Chapel. Toilets Our main visitor toilets are located in the Visitor Centre. These are open daily between 10am – 4.55pm. There is level access and a separate accessible toilet. Baby changing facilities are also available in this area. There is also an accessible toilet in the Old Brewery (see food and drink below). There are toilets in the Queen Mary Undercroft below the Chapel which are usually open between 10am – 4pm. Occasionally these may have to close due to events taking place. These toilets are accessed down the spiral staircase in the entrance to the Chapel (19 steps). There is no completely step free access to these toilets but if you are unable to use the spiral staircase, please speak to a member of our team who will be able to accompany you around the building to an entrance with two steps. Entrances The main gates of the site are open between 8am and 11pm. Facilities Food and drink The Old Brewery is our onsite pub run by Young’s Brewery. They serve a range of traditional pub food and contemporary dishes between 10am and 10pm. There is level access throughout and accessible toilet facilities. If you are bringing a picnic, you are welcome to enjoy this in our grounds. Please use the bins provided. First Aid There are always First Aid trained members of our team working between 10am – 5pm. If you require First Aid assistance, please advise a member of our team as soon as possible. Ear Defenders Ear defenders are available to borrow from the Visitor Centre, Painted Hall and Chapel. These can be used outside of the buildings and need to be returned by 5pm. Hearing Loop There are hearing loops installed in the Chapel and in the Visitor Centre. You will see signage in places where a hearing loop is installed. If applicable to your hearing aid, please switch it to the ‘T’ position in these locations. Welcome Desk Our welcome desk is the circular white desk located in the middle of the Visitor Centre. A member of our team is always present at this desk and we share the space with the Visit Greenwich Tourist Information Centre (TIC). The TIC are able to assist with Oyster card top ups, maps of the local area, planning and booking transport, and information about places to visit in London. Rest areas There are benches located across the site. Chairs and stools are provided during Painted Hall ceiling tours. Quiet and busy times to visit Our busiest times are usually in summer months, around 12 – 4pm. As we have a lot of outside space, the weather often has an impact on how busy the site feels. Lots of people will enjoy picnics in the grounds on a sunny day so it can be busier later into the evening. We are generally quieter before 12noon. Our quietest months are between November – February. We would always recommend that you check our website before your visit to see if there are any special events or closures. This will have an impact on how many people are around the site.