Our Story Donation Payment Terms and Conditions These Terms and Conditions apply separately to each single donation that you make. Except as provided for in section ‘Regular Donations’, and unless specified by you, they do not form a contract allowing for future or successive transactions to be set up. By confirming on the website that you wish to make a donation you agree to be bound by these Terms and Conditions for that donation. The donation services We will use your donation at our discretion but within our stated charitable objectives. All payments through the Website are to be made by payment card. We also accept donations by cheque. Cheques can be made payable to Greenwich Foundation for the Old Royal Naval College and sent to 2 Cutty Sark Gardens, London SE10 9LW. Once you confirm to us through the website that you wish to proceed with your donation your transaction will be processed through our payment services provider, Stripe. By confirming that you wish to proceed with your donation you authorise Stripe to request funds from your credit or debit card provider. Gift aid When you donate to us through our website and confirm that you are a UK taxpayer in accordance with the requirements of the Gift Aid scheme as they apply from time to time, we can reclaim Gift Aid. It is your responsibility to ascertain whether you qualify for Gift Aid entitlement. If you have any doubts about your entitlement for Gift Aid we recommend you consult your own advisors or HMRC about any accounting, taxation or financial consequences of making a donation that may affect you. Further information on gift aid can be found at http://www.hmrc.gov.uk/individuals/giving/gift-aid.htm Unauthorised card use If you become aware of fraudulent use of your card, or if it is lost or stolen, you must notify your card provider. Information from you Before we can process a donation you must provide us with (i) your name, address and email address; and (ii) details of the credit or debit card that you wish to use to fund the donation. We will use this information to process your donation. It is your responsibility to ensure you have provided us with the correct information. When you submit your payment details, these details will be transferred to our payment provider, Stripe, and your payment data will be collected and processed securely by them. You should make sure that you are aware of Stripe’s terms and conditions, which are different from our own, to ensure that you are comfortable with how they will process your personal data before you make a donation. Refund policy Under charity law, charities are not permitted to refund donations, other than in specific circumstances. The Charities Act 2011 can be found here. However, there may be an occasion when you need to speak to our development team to discuss your donation. Please email us at devel[email protected] or give us a call on 020 8269 4742. We are committed to the highest standards of legal compliance and we treat all requests for refunds with the utmost importance. Before we are able to consider your request, we will need some paperwork from you as we can’t proceed without it. Once we receive everything, we can then advise you of how long things will take – usually 7-10 working days. Regular donations These Donation Payment Terms and Conditions will only apply to successive donations made through the website where you have set up a regular donation. When you set up a regular donation you will be scheduling a series of donations to be made on the day of the month that you choose until further notice. You agree that these Terms and Conditions will apply to each of the donations in that series. By confirming that you wish to proceed with a regular donation you authorise our payment service provider GoCardless to request funds from your credit or debit card on the day of each month that you set. To cancel your regular donation please contact us at [email protected] General We reserve the right to amend these Donation Payment Terms and Conditions at any time. These Donation Payment Terms and Conditions are governed by English law and are subject to the exclusive jurisdiction of the English courts.