Background:

The Old Royal Naval College is undertaking the second phase of the Painted Hall Project, a major conservation of the Painted Hall supported by the Heritage Lottery Fund. This will run from October 2016–January 2019. They will be conserving and restoring the vast lower hall ceiling and it is one of the most ambitious conservation projects of a painted historic interior ever undertaken. As part of this exciting two-year project, we are offering the opportunity to become a meet and greet volunteer this summer.

Time commitment: Minimum half day a week for 3 months, weekdays and weekends.

Responsible to: Visitor Experience Manager / Team leaders / Volunteer Manager

Relationships: Ambassadors and volunteers

About Meet and Greet Volunteers:

Volunteers serve as the ‘friendly face’ of our organisation. Welcoming visitors and guests, pointing them in the right direction, answering practical questions, helping people to understand a bit more about our site and generally being warm and helpful. Volunteers may be positioned by themselves or in pairs, but are part of a wider team of staff and volunteers supporting our events and activities. Although helping in a front-of-house capacity, volunteers are not responsible for security or for visitor behaviour.

Main Purpose:   

To provide information to our visitors about what there is to see at the Old Royal Naval College. Enthuse people about our spectacular architecture, our history and stories and encourage visits to the once–in-a-lifetime opportunity on the Painted Hall Observation Deck. Full induction and training will be provided and you will be given support whenever you need it.

Why you might enjoy this role:

You will have the opportunity to:

  • Join a friendly, enthusiastic, and supportive team of volunteers
  • Use your great customer service skills to enhance people’s visits
  • Meet people of all ages and backgrounds
  • Contribute to the ORNC’s public engagement and accessibility remit
  • Improve your awareness of the collections and buildings

What you can expect in this role:

  • You will enjoy welcoming and talking to people and will be confident interacting with everyone from families to VIP guests.
  • Most opportunities require standing for the duration of the session and/or being in a busy and hectic environment. Please advise us if you have any support needs or concerns about this.
  • Enthusiasm for our site is more important than expertise, but even more important is a good knowledge of what’s where and how to find it.
  • Things don’t always go to plan, so a flexible approach is key.
  • You will demonstrate a sense of responsibility in representing the Old Royal Naval College and appreciate the importance of excellent customer service.

Training and Support:  

Full induction on events, tours and things to see. Visitor engagement training will be given as well as a comprehensive list of questions that are visitors are most likely to ask.  Travel costs of up to £10 per day will be reimbursed based on return tickets / Oyster card receipts for a shift of 3.5 hours. £3.50 towards lunch for a five hour shift or more.

The Old Royal Naval College is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All posts are subject to pre-employment checks, references and an enhanced DBS check.

Location:   

Old Royal Naval College, 2 Cutty Sark Gardens, Greenwich, London, SE10 9LW

Person Specification

Knowledge and Experience:

  • Have an interest/enthusiasm for helping visitors get the most from their visit.
  • Interested in working with a wide variety of people.

Skills/Abilities

  • Happy and smiling disposition
  • Good interpersonal and communication skills,
  • Excellent organisational skills,
  • Conscientious and punctual

Closing date 7 July

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