Role

Audience Testing & Evaluation Volunteer

Purpose

To support the Greenwich Foundation in the development of our interpretation and story-telling as part of the Conservation of the Painted Hall Project. 

Background

The Old Royal Naval College (ORNC) is one of London’s most popular riverside landmarks. Sir Christopher Wren’s twin domed masterpiece attracts around 1.7 million visitors a year and is one of the most visited completely free attractions in the UK.  The ORNC is looked after, interpreted and made accessible by a registered charity the Greenwich Foundation. The charity provides free daily public access to the ORNC’s three main attractions, the Painted Hall, Chapel & Visitor Centre, and offers public events and activities, informal and formal learning opportunities for adults and young visitors and opportunities.

 

This role is within the Public Engagement team at the ORNC – we look after learning opportunities for people of all ages, we carry out events and activities with people in our local communities, our Ambassadors look after visitors and we also engage with around 100 volunteers.  Interpretation is a core part of our work, providing many different ways for our visitors to engage with the stories of the site and take away with them a new experience or understanding. 

 

Role Description

This summer we are testing ways in which we can encourage visitors to make the journey from our visitor centre to the Painted Hall and the Chapel.  The methods we are testing are a printed map, markers on the ground and a digital component, which could be a smartphone app.  The digital testing will take place from 14th July, and the map and trail will be tested throughout the summer.   

 

We are seeking volunteers who would be like to work as part of a team to help us to test these new interpretative tools with our visitors this summer.  You must be confident in approaching and talking to our visitors, be able to explain how things work in a clear way and be comfortable to ask our visitors about their experiences. These finding will be recorded and will help us to make informed choices about the interpretative tools we offer our visitors in the future.  

 

Report to

Volunteer Coordinator and Public Engagement Director

Time commitment

At least 3 hours per day, 1 day per week from 13th July to 13th September. 

Location

The Old Royal Naval College, Greenwich

London SE10 9LW

Tasks

·         Attend the training that is set up for this task. We are planning for training to take place on Tuesday 13th July

·         Be a positive and an engaging advocate for the ORNC and our work.

·         Offer a visitor or group of visitors a paper trail or a digital device to assist them in their navigation and / or understanding of the site. 

·         Introduce the tour and the background to the project, ensuring that our visitors understand the value we are placing on their feedback.

·         Make careful notes using prepared forms of your own      observations of how people are using the interpretative tools, and record their comments and feedback

·         Assist them in the understanding of the tools they are using when necessary. 

 

Skills

·         Interested in working with a wide variety of people

·         Good communication, literacy, listening and writing skills

·         Attention to detail and the ability to record accurately

·         Pleasant friendly manner, polite under pressure.

·         Ability to present to an audience

·         Experience of working with public an advantage

·         Reasonably fit as some walking across the site is involved

·          

Benefits & training

You will gain a wide range of benefits from this role:

 

·         A full induction, in-house training and support from experienced heritage professionals

·         Understanding of the importance of communications in a charitable organization.

·         Experience working in a busy and creative environment

·         Using and improving your written and verbal communication skills

·         Opportunity to work as a team

·         Helping the ORNC raise its profile and support activities

·         Expenses – Travel costs of up to £10 per day will be reimbursed based on return tickets/Oyster card receipts.

 


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