Ticketing Assistant

Responsible to:   

Welcome Desk Supervisor

Staff Responsibilities:



Visitor Experience Manager

Team Leaders

Finance & Commercial department

Ambassadors Visitor Experience


Public Events Administrator

Duration of the contract:

Fixed term until 30th September 2018

Working Hours: 

Two vacancies x 4 days per week (average 27h per week).                           

Four vacancies with flexible number of hours (zero hours contract).

The post holder will be required to be available for weekend working, bank holidays and occasional evening work.

Additional hours may be required for holiday cover.

Salary and Benefits:

£9.08 per hour

Up to 10% employers pension contribution

25 days holiday pa rising by 1 day per year   

Employee Life Assurance Scheme

Employee Income Protection Scheme

Season Ticket Loan


About us:

The ORNC, one of London's most famous riverside landmarks, offers multiple resources for exploration through history, geography, architecture and historic interiors. We are about to embark on an 18-month conservation project that will offer our visitors unique access to the ceiling of the Painted Hall. As well as being an exciting opportunity for visitors, it is an unprecedented project for the ORNC as we hope to welcome thousands of visitors to these tours.

The Role:

• Be the first point of contact for welcoming visitors to the Visitor Centre, answering visitor queries in person at the welcome desk and via telephone and email

• Using the Digitickets system for the Painted Hall ceiling tours ticket bookings and overseeing this system on a day-to-day basis.  

• Work alongside the Welcome Desk Supervisors to create a welcoming arrival to the Painted Hall ceiling tours and keep yourself well informed of site accessibility and daily events.

• Be responsible for yourself in accurate and efficient use of the ticketing systems, handling transactions and end of day procedures.

• Promote secondary spend items and donation opportunities to visitors whilst ensuring the team meet financial targets through optimising sales and charitable giving.

To download Ticketing Assistant job description please click here.

Application Instructions:

• To apply for this role please send your CV and covering letter to: recruitment@ornc.org.

• The closing date is 12noon on Wednesday 15th February 2017.

• Interviews will be held on Wednesday 22nd February 2017.

• Start date: Monday 13th March 2017.