Role/title

ORNC Development Volunteer

Time commitment

Part-time, three days per week

 

Background

The Old Royal Naval College (ORNC) is one of London’s most famous riverside landmarks. Sir Christopher Wren’s twin domed masterpiece attracts over 1.7 million visitors a year and is in the top 11 visitor attractions in London. Areas open daily free of charge include the Painted Hall, the Chapel and Discover Greenwich Visitor Centre. 

 

Purpose

The role of the Development Volunteer will be to assist the ORNC’s development team in achieving transformational fundraising targets for the Painted Hall Conservation Project and its other charitable activities.

 

The volunteer will help with the administration of donations, supporter communications and membership programmes, as well as the programme of fundraising and cultivation events.

 

The role holder will have the opportunity to learn about charity work, fundraising, gift administration, membership schemes and events, gaining a good insight in to the workings of a development office. This is a particularly exciting opportunity for those seeking a career change, or other individuals wishing to gain a good understanding of the workings of a development team for career development.

 

Tasks

 

Database

·         Learn how to use the fundraising department’s CRM software (ThankQ)

·         Update the CRM database, ensuring all records are maintained correctly in accordance with the ORNC data protection policy. This will include gift aid declarations, personal information and gifts and pledges and other non-financial information provided by members and donors.

 

Membership

·         Record new members and send welcome packs

·         Monitor expiry dates and issue renewals in a timely manner

·         Keep accurate records within the CRM/Membership database

 

Cultivation Events

·         Assist the fundraising team in the organisation of a range of fundraising and cultivation events.

·         Assist in the administrative aspects relating to events, which may include preparing invitations, addressing envelopes, recording RSVPs and responses on the database, liaising with catering as required and compiling, preparing, processing and recording follow-up letters.  

·         Attend events as necessary.

 

Other Duties

·         Provide administrative support to the Development and Communications. Department, including dealing with correspondence and establishing efficient document management systems.

·         Process donations ensuring gifts are promptly added to the database, and donors receive timely, correct and personal acknowledgements of their gifts.

·         Attend internal meetings as necessary.

·         Undertake any other duties and responsibilities when requested which are commensurate with this role.

 

Skills

 

Qualifications

1.    A good standard of education to at least degree level or equivalent.

 

Knowledge and Experience

2.    This role does not require in-depth knowledge or experience as the purpose of the role is to develop these areas.

 

Skills/Abilities

3.    Good interpersonal and communication skills, verbal and written.

4.    Excellent organisational skills, with the ability to meet deadlines.

5.    Good time management skills.

6.    Self-motivated and able to work independently.

 

Systems and IT skills

7.    A working knowledge of MS Office

8.    Experience of using relational databases such as ThankQ/Raisers Edge or equivalent is not essential as training will be given as necessary

 

Training and support

·         Travel costs of up to £10 per day will be reimbursed based on return tickets/Oyster card receipts

·         £3 towards lunch for a five hour shift or more

 

Reporting to

Development Officer

Key Relationships

Development and Communications Director

Head of Grants and Individual Giving

Head of Major Gifts   

Marketing Manager

Prospect Research Manager

Communications Officer

ThankQ Database and Gifts Officer 

 

Location

Old Royal Naval College, 2 Cutty Sark Gardens, Greenwich,London,SE10 9LW

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